Privacy Policy

Last updated: 19.05.26

Welcome to Fraser Interiors
We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Austrian data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: www.fraser-interiors.com.

 

1. Data Controller

The controller responsible for your personal data is:

[YOUR COMPANY NAME]
Gärtnergasse 14
Austria 1030
Email: office@fraser-interiors.com
VAT Number: ATU82407227

 

2. Personal Data We Collect

We may collect the following categories of personal data:

Information You Provide Directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order details

  • Customer service communications

Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring websites

  • Cookie and tracking data

 

3. How We Use Your Data

We use your personal data to:

  • Process and deliver orders

  • Manage payments and refunds

  • Communicate about your purchases

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and abuse

  • Send marketing emails (only with your consent where required)

  • Comply with legal obligations

 

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

  • Contract performance — to fulfill your orders

  • Legal obligations — accounting and tax compliance

  • Legitimate interests — improving our business and preventing fraud

  • Consent — for newsletters, marketing, and non-essential cookies

You may withdraw consent at any time.

 

5. Payments

Payments on our website are processed securely by third-party payment providers such as:

  • Stripe

  • PayPal

  • Klarna

  • Apple Pay

  • Visa

  • mastercard

  • Other

We do not store full payment card details on our servers.

Please review the privacy policies of these providers for more information about how they process personal data.

 

6. Shipping and Delivery

To deliver your orders, we may share your data with shipping and logistics providers, including:

  • [DHL]

  • [Österreichische Post]

  • [DPD]

  • [Other Couriers]

The information shared may include your name, delivery address, phone number, and email address.

 

7. Marketing Communications

If you subscribe to our newsletter or consent to marketing communications, we may send you:

  • Promotions

  • Product updates

  • Special offers

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

 

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure website functionality

  • Remember preferences

  • Analyze traffic

  • Personalize content and advertisements

We may use services such as:

  • Google Analytics

  • Meta Pixel

  • Shopify Analytics

  • Other tracking tools

You can manage cookie preferences through your browser settings or our cookie banner.

 

9. Data Sharing

We do not sell your personal data.

We may share your information with trusted third parties, including:

  • Payment processors

  • Shipping providers

  • IT and hosting providers

  • Legal or regulatory authorities when required by law

 

10. International Transfers

Some of our service providers may process data outside the European Economic Area (EEA).

Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission

  • Adequacy decisions

  • Other lawful transfer mechanisms

 

11. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment

  • Legal and tax obligations

  • Dispute resolution

  • Fraud prevention

Accounting records may be retained for up to 7 years in accordance with Austrian legal requirements.

 

12. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with a supervisory authority

In Austria, the supervisory authority is:

Austrian Data Protection Authority

Website:  Austrian Data Protection Authority

 

13. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be 100% secure.

 

14. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external sites.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

 

16. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Fraser Interiors
Gärtnergasse 14
Austria 1030
Email: office@fraser-interiors.com